Welcome to

Ashfield House Dental Practice

 

NEWSLETTER - JULY 2020


HELLO EVERYONE FROM ASHFIELD HOUSE.

Many of you will be aware that we had briefly returned to work in order to care for any of our patients who had been experiencing problems. As of Monday, August 10th I am delighted to inform you that we will be returning to provide care for a wide range of treatments. However we have had to make a lot of changes which will affect our daily practice.


PERSONAL PROTECTIVE EQUIPMENT (PPE)

Our enhanced PP
E has arrived and for each patient we treat will consist of the following:

2x Surgical gowns, 2x 3M / Meixin FFP3 Respirators, 2 Surgical hats, 2x Visors, 3x Aprons, 3x Pairs of Gloves.

We realise that we may look somewhat Darth Vaderesque, but as we work with fine mists and sprays we have to consider your safety and ours with this level of protection.

We are having to charge a fixed fee per patient for the PPE. This will be reviewed when we restock if prices come down. At the moment this will be £25. If couples or families are seen consecutively there will only be one PPE fee.


FALLOW TIME

After each patient national guidelines stipulate that we must leave the surgery ‘Fallow’. This is to permit the air in the surgery to be changed 6 times allowing air-borne aerosol and fine mist to be removed. With an open window this process takes 60 minutes!  However we have taken a proactive approach in having a wall-mounted scavenging unit installed. This incredibly powerful motor pulls air out of the surgery at a flowrate of 31,200 L per minute!! The picture shows how powerful the unit is and suck anything out of the room that happens to be near it. This means that we can reduce fallow time to 15 minutes compared to most practices who have to wait for one hour.

As a result of having to leave the surgery ‘Fallow‘ for 2 hours per day we can only see about 8 patients instead of the usual 12-16. This represents a massive loss for us in both time and revenue. Currently we are not charging for this enforced down time of 15 minutes per patient whilst treating emergencies, but in the future, we may have no choice if we are to remain a viable business in order to stay open. Many practices have closed due to the fallow time issue. Please wear a warm coat as the room is well ventilated!


APPOINTMENTS

We ask all patients to be bear with us when booking as we are having to triage everyone. Appointments are given after an individual assessment of how much you may be AT RISK FROM infection and of how much you are A RISK OF infection. This is based on age, medical status, vulnerability to infection and threat of transmitting infection. We are quite restricted as to when you can be seen throughout the day, so please be flexible. All appointments need to be made by phone and must be pre-booked. Please try not to alter an appointment once it has been made. This may force us to reorganize the entire day.

Sadly we can’t allow patients to drop in for a coffee or a chat. Please call us on 015242 64813 instead to make an appointment.

We will be gradually be contacting every patient and reinstating all cancelled appointments, but if you need us soon, please phone and leave a message. We may be incredibly busy but all answerphone messages, emails, texts will be dealt with as a priority.


NEW PATIENT JOURNEY

There is now a one-way system for patients through the practice, and we have had to rethink how patients arrive and depart. We are currently asking patients with an appointment to arrive WEARING A MASK and WAIT in the porch at the BACK door. Please DO NOT RING OR KNOCK. We have had to close the waiting room and toilet. We know this is inconvenient but it is necessary, so please keep that in mind when coming for your appointment.

We ask that you arrive only a few minutes before your appointment to minimise waiting outside. Only one person is allowed into the treatment room at a time, however a parent/carer/guardian is welcome if wearing a mask. When we have decontaminated the surgery, you will be welcomed by our nurse, Mandy, who will ask a few questions, record your temperature and dispense CUTAN foam to sanitise your hands. We will bring you through to the treatment room. Afterwards Abbie, our receptionist will make any further appointments and take payment. Payments up to £45 can be made on a standard card but for larger amounts we have a separate card reader and pin pad. Contactless payments can also be made with GOOGLE PAY, SAMSUNG PAY or APPLE PAY.


PATIENT PORTAL

We have invested in ‘Patient Portal’. This allows you to update your contact details, medical history, dental history, GDPR consent and a Covid 19 questionnaire. Nearer your appointment you will be emailed a link which requires your name and DOB. You can then answer the questions, write your signature and save the document. This is fully integrated with our software ‘eXact’. If you have any problems please call us. You may be asked to complete the Portal on behalf of someone who does not yet have an email address. For those who have given an email address, please do check them each day for our updates, screening forms or communications.


We really look forward to meeting you all again,

Take care,

Mark, Mandy and Abbie.